Return & Exchange Policy

ARIUS customers may exchange a product provided it is sealed and in its original condition, with the purchase invoice, and in accordance with the terms below.

Exchange within 7 days — Return within 3 days of receipt.

General returns are not eligible for exchange or refund except in the following cases:

• The product is defective or has a manufacturing fault.
• The product was shipped to an incorrect address due to an error on our part.
• Receiving a wrong product different from the order, provided it is unused and its original wrapping (cellophane) has not been opened.
• Damage caused by shipping, provided you contact us within one hour of receiving the shipment, showing the damage in a clear photo sent to customer service together with the order number.

To start a return, please contact our customer service team within 3 days of receiving your order. We may ask you to provide photos or videos showing the defect.

Samples: Samples cannot be returned or exchanged after purchase under any circumstances.

Installment purchases: Products bought using installment plans through Tamara or Tabby are not eligible for return except in the case of an error on our part or a manufacturing defect.

Notes

• Opening the packaging voids the right to return.
• Refunds are issued via bank transfer and take up to 10 business days to process.
• ARIUS reserves the right to cancel any order for any reason. If cancelled, the full amount paid is refunded to the customer using the same payment method or via bank transfer.
• The customer must present the original invoice when exchanging or returning.

Installment Plans (Tabby – Tamara)

Policy scope: This policy applies to all orders paid via Tabby or Tamara through the online store. No cash refund is available at all; all orders are subject to the exchange policy only.

Exchange period: The customer may request an exchange within 7 days of receiving the order. For acceptance, the product must be:

• Unused and unopened.
• In its original condition with the box and accessories.
• Accompanied by the order number or invoice.

Products not eligible for exchange: opened or tested products, products damaged due to misuse, sale and discounted products, and custom-made products.

Note: Differences in scent or longevity are a matter of personal taste and are not accepted as a reason for exchange.

Exchange options:

• The same product, subject to availability.
• A product of the same value.
• A higher-value product with payment of the price difference.
• A lower-value product, with the price difference refunded to the customer via bank transfer only.

No cash is exchanged by hand. For a higher-value product, the price difference is paid by bank transfer only; Tabby, Tamara or any other electronic payment method cannot be used, and the exchange is carried out after the transfer is confirmed.